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A Comeback Story: How JD+A Spotted Their Compromised Passwords and Secured Company and Client Data

  |  Dashlane

The company

Jeffrey DeMure + Associates Architects Planners, Inc. (JD+A)
JD+A’s goal is to simplify both private and community living spaces and make them work beautifully for their clients.


Company size
27 employees

The challenge:  Coming back stronger after compromised passwords

Cybersecurity can seem like a challenge that only large organizations need to worry about. In reality, every business and individual needs a cybersecurity plan.

“As a small business, it’s easy to think that you’re immune; [that] a cybersecurity threat will never happen. We’re not some big enterprise; why would someone target us?”

Carissa Tilford,
Director of Operations, JD+A

When some of Jeffrey DeMure + Associates Architects Planners, Inc.’s passwords were compromised, the security breach had a financial implication. If left unattended, the incident could impact the organization’s reputation and business. Luckily, JD+A had the cybersecurity awareness to start searching for a security tool that would prevent future breaches and help build trust with their clients.

As a small business, JD+A depends on their reputation and doesn’t employ a complex cybersecurity tech stack like larger organizations do. 

“Our strongest tools are our reputation and relationships. A breach could do more than take our security; it could remove the trust from our name that we’ve worked so hard to build.”

Chelsea Richardson,
Principal, Vice President, JD+A

The organization understands the importance of passwords, but knows that secure password management for both admins and employees can be a major challenge.

“Everything has a password these days,” says Carissa Tilford. “Thinking about our tech stack alone, team members need a dozen passwords.” 

When there’s an abundance of logins, it becomes tempting to simplify access by reusing passwords.

“It’s human nature to want to use the same password for everything. Your brain only has so much room to remember passwords.”

Carissa Tilford,
Director of Operations, JD+A

It’s easy for people to use sticky notes or put credentials in a notes app or a spreadsheet, but JD+A needed to find a better way because they never wanted to experience a cybersecurity breach again.

Thinking strategically about how to bolster security, JD+A knew they needed a password management solution, but not just any would do. They needed a solution that would empower their team members to aim for a more secure digital footprint. They decided that if they were going to put intensive password rules in place, it was only fair to give employees the tools they needed to succeed. Their ideal solution would enable them to balance their culture with security and help everyone understand why a password management solution is critical. 
“When people understand why password security is important, they will want to use the tools that make password management easier,” reasons Carissa.

The solution: One simple security tool that offers numerous benefits

JD+A started the search for a company-wide password management solution. Some of their employees already had experience with Dashlane. 

“I had been using Dashlane personally, but wanted to make sure it made sense for the business and for everyone,” shares Chelsea Richardson.

Chelsea wanted to provide an unbiased opinion and find the best option for the organization. After reading numerous reviews and comparing multiple companies, Dashlane stood out. She liked that several financial institutions use Dashlane, such as Consero Global. While Chelsea had always enjoyed using Dashlane for her personal life, she realized it was the right solution for the business, too.

The aspects of Dashlane that Carissa and Chelsea were most excited to share with JD+A include:

  • Browser extension allows users to have all the benefits of Dashlane in a browser
  • Autofill completes forms by filling in login information and manages your data when browsing the web
  • Password vault protects and securely shares encrypted passwords 
  • Digital wallet supports the unlimited storage of payment types
  • Secure sharing lets employees (and clients) securely share encrypted passwords with individuals or groups
A screenshot of the autofill feature retrieving a password with the Dashlane browser extension.
A screenshot of the autofill feature retrieving a password with the Dashlane browser extension.
Screenshot of the password vault in the Dashlane browser extension app on desktop.
Dashlane's password vault in the browser extension app on desktop.

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The result: Password (and reputation) protection with 0 password incidents

JD+A maintains the culture they love and has the password management tool they need with Dashlane. To help ensure their security, every employee gets an onboarding session during which they witness firsthand how easy Dashlane is to use.

“When I’m showing people Dashlane, I always say, ‘See how I’m not entering anything? That’s the power of Dashlane; I don’t need to know everything.”

Carissa Tilford,
Director of Operations, JD+A

The freedom from not needing to memorize each credential makes digital interactions so much simpler. “Using Dashlane just makes the entire web experience so much more pleasant,” says Carissa.

And when JD+A needs to change password access rights, the process is fast and straightforward. “Offboarding is simple. There are no questions,” Carissa shares.

If passwords need to be updated, it’s quick and painless. “We can update logins as needed,” Carissa says. “If we have an account at a company that experiences a breach, it’s seamless for us to update the password and share it.” 

Collaboration is easier with Dashlane, too. Now, JD+A has the flexibility to create teams and can safely and efficiently share sensitive information, which helps enable employees in their cross-functional work environment. Sharing information through Dashlane allows JD+A employees to work in parallel and easily share passwords and password hints as needed.

JD+A has even noticed an increase in efficiency since using Dashlane.

“We’ve been focused on lean management and streamlining processes. Everyone wants time back. Dashlane gives us time back.”

Chelsea Richardson,
Principal, Vice President, JD+A

While JD+A initially turned to Dashlane to improve their security posture, the organization finds the solution's benefits to be wide-ranging. 

“Dashlane can revolutionize processes,” says Carissa. Diving into an example, she immediately turns to the digital wallet that JD+A uses with Dashlane. “I regularly book travel arrangements for our employees. Before, we had travel spreadsheets that included a lot of private information,” Carissa explains. “Now, it’s in Dashlane so people can securely share it with me.”

Carissa can purchase items on the company’s corporate card or use other cards, and she can track multiple accounts, hassle-free. “The ease of use and level of transparency that Dashlane offers is incomparable,” says Carissa. 

A screenshot of Dashlane’s autofill payment information experience using data from the digital wallet feature.
A screenshot of Dashlane’s autofill payment information experience using data from the digital wallet feature.

But JD+A knows that their security needs aren’t just online. “Dashlane can handle more than digital passwords. We work on different properties and can seamlessly share gate codes,” Chelsea shares. 

JD+A employees find that Dashlane can help their personal lives as much as their professional ones.

“We all have Social Security cards, medical IDs, and other highly sensitive information. If you don’t store it in Dashlane, where will you put it?” Chelsea asks. “If it’s not somewhere password protected, it’s not safe.” 

JD+A loves Dashlane, but more importantly, they feel more confident in their cybersecurity, which is critical for their business.

“Dashlane is not just securing passwords; it’s helping us secure our relationships.

Chelsea Richardson,
Principal, Vice President, JD+A

JD+A hasn’t had any compromised passwords since adopting Dashlane, and Carissa is ready to explain to anyone why they should use the solution, saying, “Would you benefit from efficiencies, better access, or stronger security? If you said yes to any of those, you’d benefit from Dashlane.” 

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