How a High-Growth Property Management Company Streamlined Access Across Borders

As The Flex expanded into new countries and worked toward its goal of 1,000 rental properties, its distributed workforce needed a reliable way to manage and share access to critical systems. However, the organization’s password management was fragmented and unsecure.

Password-sharing methods like spreadsheets and Slack messages were not only inefficient but also created significant security risks.

In addition, a previous attempt at using a password manager, LastPass, resulted in significant usability issues. LastPass often failed to correctly detect logins, which meant credentials weren’t being filled in like they should have. There were also some employees who couldn’t reliably use it on certain browsers, creating unnecessary friction.

According to Michael Buggy, co-founder and COO of The Flex, “Platform access was spread across multiple users without a consistent system. Employees sometimes had access to passwords they shouldn’t, which meant they could change them and unintentionally lock our admin staff out.”

The Flex also experienced multiple login attempts from suspicious IP addresses, causing a scramble to update passwords manually.

With access to sensitive customer and payment data across multiple countries, the fast-growing organization identified 3 main criteria for their password management solution:

After researching multiple password managers, The Flex chose Dashlane because it fulfilled all their criteria.

“It worked seamlessly across the browsers and platforms our team uses, detected logins consistently, and offered a far more intuitive interface,” he explains.

Because they’re still a small organization of 24 employees, The Flex selected Dashlane Business over Dashlane Omnix^TM.

Dashlane Business is a robust password management solution that safeguards employee access with unlimited passwords, passkeys, and group sharing and streamlines security controls with an intuitive admin console and customizable policies. It also integrates with an organization’s tech stack, including SSO, SCIM provisioning, and SIEM tools.

Michael says he ensured Dashlane Business was rolled out to all employees.

“Since almost every department needs access to shared accounts, it didn’t make sense to limit it to one team,” Michael explains. “Rolling it out across the organization from day one meant we could standardize our security approach immediately.”

The rollout was smooth, with most employees using Dashlane on day one. Right away, adoption reached nearly 100%. 

Employees quickly saw the benefits of faster logins, fewer password resets, and no longer needing to remember dozens of credentials. Plus, admins appreciate role-based access control, clear audit logs for tracking activity, strong encryption, and smooth onboarding and offboarding.

“The ability to share credentials without exposing the password itself was a game-changer, and the admin dashboard gave us real visibility into how credentials were being used,” Michael shares.

The Dashlane admin dashboard

Within one month of deploying Dashlane Business, The Flex’s Password Health score jumped from 60% to over 90% as employees changed their weak and reused passwords to strong and unique ones.

Access is now tightly controlled and centrally monitored, eliminating the operational bottlenecks created by their old password management methods.

The Flex’s cultural shift has been just as important. Employees are more aware of security best practices and more proactive about keeping credentials secure.

And for CEO Raouf Yousfi, the benefits are just as much about efficiency as they are about security: “We’re scaling quickly, and we don’t have time for access bottlenecks or security lapses,” he says. “Dashlane gives us peace of mind without adding friction to our team’s day to day.”

As The Flex continues to grow rapidly—adding more employees and endpoints and, therefore, more risk—the organization can rest assured that its systems and customer data are protected.

“You can’t afford to wait on security,” Michael says. “The more you grow, the more exposure you have. Dashlane gave us an instant fix and a long-term system—all in one.”