This document is important. Please read it carefully.
Third Party Subprocessors
Updated: June 15, 2024
Europe’s GDPR, California’s CPRA, and similar regulations worldwide (“Privacy Laws”) require companies that “process” “personal data” (as those or similar terms are defined by the Privacy Laws) to take certain steps to protect this data and the privacy of those to whom it relates. One requirement is to disclose certain information about any entity the company may share personal data with in the course of providing services and conducting its business. Dashlane’s list of these “Third Party Subprocessors” is below.
Our subprocessor agreements are governed by the following principles:
“Secured Data” (data users store on our software) can only be accessed by an authenticated user on a verified device. When in transit and stored on Dashlane servers, each user’s Secured Data is encrypted with a unique key that Dashlane does not have. This is a fundamental feature of our privacy-by-design architecture and means that Dashlane and its subprocessors cannot access Secured Data. Furthermore, only one subprocessor (AWS) processes Secured Data. See our Security Whitepaper for additional details.
We do not collect any “sensitive data” (demographic information, government IDs, etc.) or financial information (all payments are processed by third parties, and we can only access information needed to verify payments) to administer accounts. The only personal data a user must provide to create an account is an email address.
We never sell our users’ personal data.
Subprocessors only have access to personal data they need to perform their contracted obligations.
We review the security practices of all subprocessors when initially engaging them and upon contract renewal, and we ensure that the contractual provisions regarding the handling of personal (and other) data is appropriate to the material that such subprocessor handles.
Processors of Dashlane User Personal Data
Secured Data
Name
Location
Nature of Processing
Amazon WebServices, Inc. (AWS)
Ireland
Storage and syncing ofencrypted Secured Data acrossuser devices.
Amazon Cloudfront (AWS)
Global, based on user location
Delivery of Secured Data to userdevices.
Registration Data (used to establish and administer accounts)
Name
Location
Nature of Processing
Ada Support, Inc.
Canada
User support
AWS
Ireland
Storage of user databases
IDNow SAS
France
User identity verification
Intersections, LLC
United States
VPN (select plans)
Braze, Inc.
United States
Customer relationship management (“CRM”) and communications
Marketo, Inc.
United States
CRM (Business users)
Sendgrid, Inc.
United States
Email campaign manager
Spycloud, Inc.
United States
Dark web monitoring (select plans)
Vonage
United States, UK, Netherlands
2FA verification
ZenDesk, Inc.
United States
User support platform
User Billing and Payment Information
Name
Location
Nature of Processing
Avalara, Inc.
United States
Sales tax administration
Checkout Ltd.
France, United States
Payment processor
Paypal, Inc.
United States
Payment processor
ProcessOut, Inc.
France, United States
Payment router
Stripe, Inc.
United States
Payment processor
Usage Data
Name
Location
Nature of Processing
Adjust, Inc.
Germany
Mobile analytics (crash reporting)
Google, Inc.
United States
Site analytics
Functional Software, Inc. d/b/a Sentry
United States
Mobile analytics (crash reporting)
User Feedback (Opt-In)
Name
Location
Nature of Processing
G2.com, Inc.
United States
User feedback
Great Question, Inc.
United States
User Feedback
Productboard, Inc.
United States
User Feedback
Satismeter SRO
Czech Republic
User feedback
Trustpilot, Inc.
United States
User feedback
User Interviews, Inc.
United States
User feedback
Sales and Marketing
Name
Location
Nature of Processing
Chili Piper, Inc.
United States
Scheduling software (B2B only)
Clearbit (API Hub, Inc.)
United States
Data enrichment (B2B only)
Drift.com, Inc.
United States
Chat platform
Gong.io Ltd.
United States
Sales call recording (B2B only)
Outreach Corporation
United States
Sales optimization (B2B only)
Salesforce.com, Inc.
United States
Dashlane for Business CRM (B2B only)
Vitally, Inc.
United States
Customer Success platform (B2B only)
ZoomInfo, Inc.
United States
Contact management (B2B only)
Administrative and Productivity Tools
Name
Location
Nature of Processing
Bill.com, LLC
United States
Invoicing system
Cloudflare, Inc.
United States
Site and system security and monitoring
Docusign, Inc.
United States
Signature management (B2B only)
Google, Inc.
United States, France
Email, document, and storage provider
Netsuite, Inc.
United States
Accounting system
Slack, Inc.
United States
Communication tool
Zoom Video Communications, Inc.
United States
Video conference provider
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