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Subprocessor List

This document is important. Please read it carefully.

Third Party Subprocessors

Updated: June 15, 2024

Europe’s GDPR, California’s CPRA, and similar regulations worldwide (“Privacy Laws”) require companies that “process” “personal data” (as those or similar terms are defined by the Privacy Laws) to take certain steps to protect this data and the privacy of those to whom it relates. One requirement is to disclose certain information about any entity the company may share personal data with in the course of providing services and conducting its business. Dashlane’s list of these “Third Party Subprocessors” is below. 

Our subprocessor agreements are governed by the following principles: 

  • Secured Data” (data users store on our software) can only be accessed by an authenticated user on a verified device. When in transit and stored on Dashlane servers, each user’s Secured Data is encrypted with a unique key that Dashlane does not have. This is a fundamental feature of our privacy-by-design architecture and means that Dashlane and its subprocessors cannot access Secured Data. Furthermore, only one subprocessor (AWS) processes Secured Data. See our Security Whitepaper for additional details.
  • We do not collect any “sensitive data” (demographic information, government IDs, etc.) or financial information (all payments are processed by third parties, and we can only access information needed to verify payments) to administer accounts. The only personal data a user must provide to create an account is an email address. 
  • We never sell our users’ personal data. 
  • Subprocessors only have access to personal data they need to perform their contracted obligations. 
  • We review the security practices of all subprocessors when initially engaging them and upon contract renewal, and we ensure that the contractual provisions regarding the handling of personal (and other) data is appropriate to the material that such subprocessor handles.

Processors of Dashlane User Personal Data

Secured Data

NameLocationNature of Processing
Amazon WebServices, Inc. (AWS)IrelandStorage and syncing ofencrypted Secured Data acrossuser devices.
Amazon Cloudfront (AWS)Global, based on user locationDelivery of Secured Data to userdevices.

Registration Data (used to establish and administer accounts)

NameLocationNature of Processing
Ada Support, Inc.CanadaUser support
AWSIrelandStorage of user databases
IDNow SASFranceUser identity verification
Intersections, LLCUnited StatesVPN (select plans)
Braze, Inc.United StatesCustomer relationship management (“CRM”) and communications
Marketo, Inc.United StatesCRM (Business users)
Sendgrid, Inc.United StatesEmail campaign manager
Spycloud, Inc.United StatesDark web monitoring (select plans)
VonageUnited States, UK, Netherlands2FA verification
ZenDesk, Inc.United StatesUser support platform

User Billing and Payment Information

NameLocationNature of Processing
Avalara, Inc.United StatesSales tax administration
Checkout Ltd.France, United StatesPayment processor
Paypal, Inc.United StatesPayment processor
ProcessOut, Inc.France, United StatesPayment router
Stripe, Inc.United StatesPayment processor

Usage Data

NameLocationNature of Processing
Adjust, Inc.GermanyMobile analytics (crash reporting)
Google, Inc.United StatesSite analytics
Functional Software, Inc. d/b/a SentryUnited StatesMobile analytics (crash reporting)

User Feedback (Opt-In)

NameLocationNature of Processing
G2.com, Inc.United StatesUser feedback
Great Question, Inc.United StatesUser Feedback
Productboard, Inc.United StatesUser Feedback
Satismeter SROCzech RepublicUser feedback
Trustpilot, Inc.United StatesUser feedback
User Interviews, Inc.United StatesUser feedback

Sales and Marketing

NameLocationNature of Processing
Chili Piper, Inc.United StatesScheduling software (B2B only)
Clearbit (API Hub, Inc.)United StatesData enrichment (B2B only)
Drift.com, Inc.United StatesChat platform
Gong.io Ltd.United StatesSales call recording (B2B only)
Outreach CorporationUnited StatesSales optimization (B2B only)
Salesforce.com, Inc.United StatesDashlane for Business CRM (B2B only)
Vitally, Inc.United StatesCustomer Success platform (B2B only)
ZoomInfo, Inc.United StatesContact management (B2B only)

Administrative and Productivity Tools

NameLocationNature of Processing
Bill.com, LLCUnited StatesInvoicing system
Cloudflare, Inc.United StatesSite and system security and monitoring
Docusign, Inc.United StatesSignature management (B2B only)
Google, Inc.United States, FranceEmail, document, and storage provider
Netsuite, Inc.United StatesAccounting system
Slack, Inc.United StatesCommunication tool
Zoom Video Communications, Inc.United StatesVideo conference provider