It’s nearly March Madness, which can only mean one thing… I forgot the password to my bracket account and need to reset it!

Here’s how it usually happens:

  • The games are nearly upon us, and I’ve conveniently left almost no time to make my picks
  • I go to ESPN.com
  • And… I promptly forget the password that I last used a year ago
  • Shamefully, I click ‘Forgot Password?’ then go through the process of resetting my password, and confirming the change through email – it’s so painful!

… but not this year – I have Dashlane.

Do you forget the password to your bracket account every year just in time for tip-off? Stop the Madness and get Dashlane, the world’s best password manager.

View all posts by Alex Posted in Efficiency | 10 Comments

In today’s release, our Android app got some awesome, new features that bring autofill and auto-logins everywhere on Android phones and tablets.

We’ve added a brand new standalone, multi-tabbed browser, which you can now make your default for universal auto-logins and autofill!

google_login_EN

When you set the Dashlane Browser as your default, you’ll have not one but two icons on your device. It makes it a lot easier to get autofill and auto-login with less switching between apps. (What can we say? We’re big fans of efficiency.)

Plus, we’ve enhanced our Android Keyboard, so you can auto-login to your apps, too! It’s super easy to set up. Follow the instructions in the app, and watch this video to learn how it works: http://vimeo.com/81101124

android_keyboard_autologin

We’ve also added a new in-app password generator helps you customize and create complex passwords for your apps. (This is in addition to the password generator in the browser.) Make long and complex passwords, and save them directly to Dashlane in a tap!

password generator

Last but not least, you’ll notice our elegant new design and new home screen make Dashlane even more user-friendly on phones and tablets!

android home screen

Don’t miss out on today’s free update. And if you want to help others discover the good stuff, leave your review on the Google Play Store!

get the free upgrade

Dashlane is the best password manager & digital wallet for Mac, Windows, iPhone, iPad, and Android. Get encrypted storage for your passwords and personal info. Autofill forms online and log in to your accounts automatically. Never lose a password or fumble with tiny keyboards again! Get it free today!

View all posts by Ashley Thurston Posted in Convenience, Efficiency, Mobile, Updates, We Love Our Users | 23 Comments

Have you tried our new iOS app? You should…it’s the top rated password manager on iTunes!

We’ve completely redesigned our app to make it compatible with iOS 7 and extra user-friendly for you…something we rather value at Dashlane. Here’s a sneak peek at our new look!

amazon detail view

For starters, we have a new home screen to make it easier for you to access our in-app browser, which gives you all the autologin and autofill power of Dashlane, so you can forget about fumbling with tiny keyboards!

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Plus, we’ve added a strong password generator, so you can create and even customize strong passwords for your apps, too! (This is in addition to the password generator that’s available inside our browser, which auto-saves passwords to your Dashlane account.) Get quick access to it from your home screen, as shown here:

new password generator ios

 Customize the length and strength of your passwords – make them longer, add special characters, or even make them pronounceable.

strong password generator 1 iosWe’ve also enhanced our usability, so you can get to the info that you want in record time. Our new search bar reduces the steps it takes you to find your logins and passwords. Simply start your search. Tap to copy your passwords.

search bar ios 2 more info

Or, as shown above, you can select “More” to copy your password & open a website or app. And if you feel like sharing, you can send your password to someone you trust via self-destructing, encrypted messages.

Also, when you’re in the ‘Passwords’ view, you can swipe left to access more info on a credential:

swipe left ios 2

If you’re already a Dashlane user, you’ll notice this new update is as easy on the eyes as it is to use! If you haven’t already, but sure to give it your rating after you’ve taken it for a spin. That way, everyone is in the know about the good stuff ;)

We hope you enjoy our new update – there’s more where that came from! Feel free to leave your questions or comments below.

get the free upgrade

Dashlane is the best password manager & digital wallet for Mac, Windows, iPhone, iPad, and Android. Get encrypted storage for your passwords and personal info. Autofill forms online and log in to your accounts automatically. Never lose a password or fumble with tiny keyboards again! Get it free today!

View all posts by Ashley Thurston Posted in Convenience, Efficiency, Features, Mobile, Support, Updates, We Love Our Users | 17 Comments

Have you ever been shopping online and ready to check out only to have to: create a new account, fill in a long form, or reset your password because you’ve forgotten it? Maybe you took the time pass these checkout barriers. But like many, you may have just abandoned your purchase altogether. 

This year’s online holiday shopping season was a record high in sales, but the results of a poll that we commissioned with Harris Interactive suggest that online shoppers often abandon their purchases altogether, resulting in lost sales for online retailers. But more importantly, you’re missing out on something that you wanted or needed to buy – and you lost the time you spent searching for it.

We created this infographic with some of  the poll results to show you just how impactful these checkout barriers can be to your online shopping.

The Nightmare Before Checkout

The solution to the checkout nightmare is simple. Online shopping is a breeze when you have a password manager like Dashlane. (So breezy, online retailers should be advocating the use of password managers.) Plus, it’s a time-saver: Dashlane users save up to 50 hours a year spent filling online forms!

Your usernames and passwords are securely stored and autofilled for you, so they’re never forgotten or entered incorrectly. Plus, with a shopping-savvy password manager like Dashlane, your receipts are automatically saved in a safe place (i.e. not your inbox).

See how easy it is to shop with Dashlane, download the free app today!

View all posts by Ashley Thurston Posted in Convenience, Ecommerce, Efficiency, Infographics, Shopping | 1 Comment

NEW YORK – Early reporting suggests Cyber Monday 2013 to be a success as sales of $1.7 billion made it the heaviest online spending day in US history, and the National Retail Federation reports that an estimated 131 million Americans shopped online. However, recent findings from a Dashlane survey, conducted online among over 2,000 online US adults by Harris Interactive immediately following the Cyber Monday shopping week suggest online retailers could be missing out on billions in annual sales as customers give up on online purchases due to frustration with passwords or usernames.

According to the survey findings, nearly 1 out of 5 online adults in the US (18%) has ever given up on an e-commerce purchase because they were unable to remember their passwords or usernames. Additionally, 1 out of 4 online US adults reported having ever experienced difficulty logging into an e-commerce site that required a log-in name or password, a figure that suggests consumer difficulty begins even before the checkout process has started.

Losing big dollars from big spenders

A recent National Retail Federation study reported that people earning $50K or more annually will spend $120 more online during the holidays ($231.06) than those earning under $50K ($110.48). They also report that only 46.5% of adults making less than $50K shopped online Cyber Monday, whereas 64.6% of those earning $50k or more shopped online during Cyber Monday. Additionally, an eMarketer study reported that the Baby Boomers spend more time and money online than any other group.

What has to be particularly worrying for e-commerce sites is that these demographics are the ones disproportionately affected by password restraints in e-commerce transactions.
23% of online adults with household incomes of $100k+ gave up an online purchase because of a forgotten password or username, and 27% reported having experienced difficult logging into an e-commerce site that required a log-in name or password.

Among the results of the survey, Dashlane found that nearly 1 out of 3 online adults between 45-54 (32%) expressed having ever had a difficult time logging into an e-commerce website. Dashlane found that 19% of online US adults in the slightly older 55-64 demographic had also given up a purchase from an e-commerce site because of a forgotten password or username.

Similar figures were also seen in college graduates as 23% have ever given up on an online purchase because of a forgotten password or username, and 27% reported having had difficulty logging into an e-commerce site that required a log-in name or password.

E-commerce not optimized for mobile experience

The National Retail Federation reports that 55.6% of US adults over 18 own a smartphone and 36.5% own a tablet. They estimate that over 16 million adults used a mobile to shop on Cyber Monday.

Similar to college graduates, Baby Boomer and higher earners, mobile users also experienced a disproportionately more difficult time with passwords and e-commerce sites.
28% of both smartphone and tablet owners reported having ever had difficulty logging into an e-commerce site, and 21% of smartphone owners and 23% of tablet owners ever gave up on an online purchase because there were too many forms.

These findings further illustrate the growing password problem online companies face as online shopping becomes the favorite mode of commerce for Americans.

Passwords cause headaches for everyone

The rest of the online world is not immune from the universal problems of passwords as over 8 out of 10 online US adults (81%) have forgotten at least one password and 53% of online US adults report having to use the “reset username or password” feature.
Furthermore, 62% have reported having had difficulty logging into websites that require a login name or password. Compounding this matter is the process online users must go through when they forget a password, as 41% of online US adults have had difficulty accessing their account after forgetting a password.

We again see that potentially high spending demographics are overly affected, with 63% of tablet owners, 60% of smartphone owners, 63% of college graduates and 61% of people with household incomes of $75k+ reported using the ‘reset password’ feature.

Improving the password experience

In addition to providing consumers a secure way to store their passwords and personal data, password managers such as Dashlane can expedite the checkout process and decrease the number of passwords a consumer must remember, as well as the number of forms they must fill.

This data has ramifications for e-commerce as the Dashlane figures indicate that retailers can actually increase their customer engagement and the amount they spend by solving their password problem.

Says Dashlane CEO Emmanuel Schalit:

We have intuitively assumed for the longest time that e-commerce was one of the biggest areas of the Internet affected by the password problem, and the survey numbers are the first ever figures of their kind to show the extreme loss of business for online retailers due to consumer frustration with passwords or usernames.

Global e-commerce sales were over $1 trillion in 2012 and that figure is expected to increase to almost $1.3 trillion this year. The US market alone is expected to do nearly $410 billion in sales. Given this study’s data it’s safe to say that e-commerce is easily losing billions each year, if not more, because consumers are simply giving up on making online purchases out of frustration.

The password and the password problem are not going anywhere any time soon; e-commerce, and online consumers, will continue to lose until steps are taken to mitigate the problem. We’ve seen from our own internal data that people that start using password managers quickly transition to using it multiple times a day on all of their devices. They use the app for everything from logging in to filling out complex checkout forms and on average save up to 50 hours a year in the process of doing so. Improving this experience is bound to have a large impact on the almost 1 in 5 online purchases that are not happening today due to password problems.

Methodology

This survey was conducted online within the United States by Harris Interactive on behalf of Dashlane from December 3-5, 2013 among 2032 adults ages 18 and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, please contact ryan(at)dashlane(dot)com.

View all posts by Ashley Thurston Posted in Ecommerce, Efficiency, Press, Shopping | 4 Comments